Context
Vital need to maintain business continuity
A client contacted us, unable to send or receive emails. At first, they didn’t realize how serious the situation was.
Our approach
Consulting, technical assistance and fast response
After a quick remote troubleshooting session, we discovered that both SMTP and IMAP servers of their Monegasque email host were completely unresponsive.
An incident notice was posted on the provider’s website, which we immediately relayed to our client—whose business was essentially frozen as a result.
As the morning progressed, the provider confirmed a ransomware attack and stated that there was no timeline for service recovery.
We immediately advised our client that a quick recovery was unlikely and recommended setting up a replacement mail hosting service as soon as possible.
The client followed our guidance. Our teams took over communication with the struggling provider—who also managed the domain’s DNS zone—and coordinated with their emergency team. We handled DNS zone updates to switch to a new mail server and managed messaging on the client’s e-commerce platform.
Results
Service restored and financial losses minimized
The original provider failed to give clear or reliable updates to its customers. Email recovery took several weeks. Our accurate risk assessment and swift, decisive action allowed us to restore our client’s service quickly, significantly reducing their financial losses.
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