General Terms and Conditions of sale for training services

Last updated on 20/05/2026

SIGILENCE TECHNOLOGIES, SAS with variable share capital of 18.500 euros, registered office located at 4 rue de l’Éolienne, 09600 PRADETTES, registered with the Foix Trade and Companies Register under number 880 738 463, training activity declaration number: 76 09 00850 09.

Article 1: Services sold: The training courses provided by SIGILENCE TECHNOLOGIES fall within the scope of professional training and the provisions of Article L 6313-1 of the French Labour Code, and are therefore delivered in accordance with a pre-established programme and objectives determined in agreement with the client.

Each training course provided by SIGILENCE TECHNOLOGIES has a title and defined content. The sale of training services by SIGILENCE TECHNOLOGIES is addressed to both companies and individuals.

Article 2: Application of the general terms and conditions of sale for training services: These General Terms and Conditions of sale apply to any training order placed by a client with SIGILENCE TECHNOLOGIES. Furthermore, the mere act of attending a training session, whether in person or through a designated representative, implies the client’s full and unreserved acceptance of these General Terms and Conditions of Sale for the duration of the contractual relationship relating to the training courses. Accordingly, placing an order or attending a training session constitutes the client’s express and unreserved acceptance of these General Terms and Conditions of Sale, which shall prevail over all other conditions.

These terms may only be amended by a document signed by the client and a duly authorised representative of SIGILENCE TECHNOLOGIES. The fact that SIGILENCE TECHNOLOGIES does not invoke any of these General Terms and Conditions of Sale at any given time shall not be construed as a waiver of its right to invoke any of said conditions at a later date.

Article 3: Scope of application: These General Terms and Conditions of sale apply to all training courses offered by SIGILENCE TECHNOLOGIES, as well as to all bespoke training courses defined for a client following joint validation of the content, format, and proposed pricing by both SIGILENCE TECHNOLOGIES and the c.

Article 4: Placing a training order: In order to be processed by SIGILENCE TECHNOLOGIES, any training course must be the subject of an agreement signed by the client.

Article 5: Order modification, cancellation or rescheduling: In the event of any modification to the programme or schedule of one or more training courses, or in the event of cancellation, SIGILENCE TECHNOLOGIES undertakes to notify the clients who have ordered such training courses, or directly the previously registered participants designated by the client, at least 2 days before the start of the relevant training course(s). clients and/or participants may choose a new date from the available training calendar.

Should a client wish to cancel or reschedule their participation in one or more training courses, they must strictly comply with the following conditions :

• Any cancellation or rescheduling of registration must be notified to SIGILENCE TECHNOLOGIES by the client themselves, not by the participants designated by the client, by email.
• In the event of cancellation by the client less than 7 clear days before the scheduled start date, the training organisation shall retain 25% of the total cost as a cancellation fee.
• In the event of partial completion of the training due to the client, only the portion actually completed shall be invoiced, calculated on a pro-rata basis as follows : number of hours completed / number of hours scheduled. In addition, the training organisation shall retain 25% of the amount corresponding to the uncompleted portion as a cancellation fee.
• Amounts paid by the client as cancellation fees may not be offset against the client’s obligation as defined in Article L 6331-1 of the French Labour Code, nor may they be subject to a reimbursement request or financing by an OPCO (Skills Operator).
• In the event of a unilateral modification by the training organisation of any element stipulated in Article 1, the client reserves the right to terminate the training course(s). Since the cancellation period is limited to 7 clear days before the scheduled start date of a training session, the training agreement shall in such case be terminated early.

Article 6: Pricing: Training services are invoiced at the price in effect at the time the training order is confirmed.

Article 7: Invoicing: An invoice shall be drawn up and issued to the client by SIGILENCE TECHNOLOGIES upon completion of the training course, or during the training course, depending on the payment terms agreed in advance with the client.

Article 8: Payment, terms and conditions: The price of training services is payable in full upon completion of each training session, unless a prior written agreement has been reached between the client and a duly authorised representative of SIGILENCE TECHNOLOGIES. As a declared training organisation under number 76 09 00850 09, SIGILENCE TECHNOLOGIES is authorised to sign training agreements. The invoices issued by SIGILENCE TECHNOLOGIES serve as simplified training agreements; however, the client may, upon simple request, obtain a detailed agreement and/or an individual attendance certificate issued by SIGILENCE TECHNOLOGIES. SIGILENCE TECHNOLOGIES reserves the right to require prepayment before the start of the training course.

In cases where financing is arranged through an OPCO, it is the client’s responsibility to obtain funding approval for the training courses ordered from that body. Should such approval not be obtained before the client’s participation in the relevant training course begins, the client shall be required to pay the sums owed directly to SIGILENCE TECHNOLOGIES and shall be solely responsible for obtaining reimbursement from their OPCO.

Article 9: Payment, late payment or default: In accordance with the provisions of Article L 441-6 of the French Commercial Code, the payment period for amounts due may not exceed thirty calendar days from the end of the month in which the invoice is issued. Under no circumstances may payments be suspended or subject to any offset without the prior written consent of a duly authorised representative of SIGILENCE TECHNOLOGIES. Any partial payment shall be applied first to the portion of the debt that is currently due, and then to amounts with more recent due dates.

Article 10: Intellectual property, copyright: All documents provided during the training course constitute original works and are, as such, protected by intellectual property and copyright legislation. Accordingly, the client undertakes not to use, copy, transmit, or otherwise exploit all or any part of these documents without the prior written consent of a duly authorised representative of SIGILENCE TECHNOLOGIES. The client undertakes not to make any copies of software used during training courses, with the exception of completed exercises, provided that the files do not in any way include parts of any programme protected by any right whatsoever. The client guarantees compliance with these prohibitions on the part of the participants they designate to attend the training sessions, and expressly accepts joint and several liability for such participants.

Article 11: Internal regulations for training sessions: When participating in training sessions, the client undertakes to comply with the internal regulations of SIGILENCE TECHNOLOGIES, which the client declares to have read and accepted. The client guarantees compliance with these provisions on the part of the participants they designate to attend the training sessions, and expressly accepts joint and several liability for such participants.

Article 12: Notices: All notices to be given in connection with the execution of these General Terms and Conditions of Sale shall be deemed duly served if sent by recorded delivery letter with acknowledgement of receipt to the following addresses :

To SIGILENCE TECHNOLOGIES: 4 rue de l’Éolienne 09600 PRADETTES

To the Client : at the address provided by the client at the time of ordering.

Article 13: Severability: Should any provision of these General Terms and Conditions of Sale be declared void, such nullity shall not affect the validity of the remaining provisions, which shall continue to be in force between SIGILENCE TECHNOLOGIES and the client.

Article 14: Data confidentiality: The information requested from the client is necessary for the processing of their order. Where the client consents to communicating personal data, they have an individual right of access, withdrawal, and rectification of such data, under the conditions set out in French Law No. 78-17 of 6 January 1978 on information technology, data files, and civil liberties. Any written request must be addressed to the registered office of SIGILENCE TECHNOLOGIES, 4 rue de l’Éolienne, 09600 PRADETTES.

Article 15: Jurisdiction, disputes, applicable law: In the event of any difficulty in interpreting or executing these General Terms and Conditions of Sale, SIGILENCE TECHNOLOGIES and the client expressly agree that the Commercial Court of Foix shall have sole jurisdiction. These General Terms and Conditions of Sale are governed by and construed in accordance with French law.